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Scaling People: Tactics for Management and Company Building

Description:

From a Stripe and Google executive, a practical guide to company building and scaling the most important resource it has: its people.

Selected for "Best Books of 2023" by Bloomberg and The Economist!

“Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in
Scaling People. You are going to pull this book off your shelf over and over!"
 
—Kim Scott, New York Times bestselling author of Radical Candor and Just Work

A leader at both Google and Stripe from their early days, Claire Hughes Johnson has worked with founders and company builders to try to replicate their success. The most common questions she’s asked are not about business strategy—they’re about how to scale the operating structures and people systems of a rapidly growing startup.

Scaling People is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward—including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms—can be applied to companies of any size, in any industry. Scaling People includes dozens of pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work.

Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that’s set up for long-term success.
Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale the most important resource a company has: its people.

Review

“Unapologetically practical in its focus… refreshingly pragmatic.”
 
—The Economist

“The smartest and most useful book I’ve read on management this year.”
—Nicholas Thompson, CEO of The Atlantic

“
Scaling People reflects Claire’s rich experience and formidable tactical mind. In its substantiveness, rigor, and practicality, it stands out from the bland avalanche of traditional managerial fare. It is a book written by a genuine expert with real, tangible lessons to impart.”
—Mario Gabriele, founder of The Generalist

“Claire Johnson gave me some of the best feedback of my career: ‘You don’t ask for help often enough.’ Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in
Scaling People. You are going to pull this book off your shelf over and over!"
—Kim Scott, author of Radical Candor and Just Work

“The practical guide to running a world-class organization… Claire has demystified how you run a large, high-performance organization, with clear concepts and practical templates that you can start implementing today.”
—Jason Citron, founder and CEO of Discord

“I was excited to learn that Claire Hughes Johnson has taken her many years of operating excellence from Stripe and Google and distilled it into a new book. Scaling People is a key book to be added to the shelf of any people leader and manager.”
—Elad Gil, entrepreneur, investor, and author of High Growth Handbook

“
Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again.”
—Aileen Lee, founder and managing partner of Cowboy Ventures

“Through the entire history of startups and entrepreneurship, the world expects founders and young executives to succeed and thrive as their company grows larger and larger. Yet no one takes the time to give them the skills and processes that are necessary to achieve great leadership. Now someone has—hats off to Claire Johnson for writing
Scaling People.”
—Bill Gurley, general partner at Benchmark

“If you want to scale your business from 10 people to 10,000 without losing the things that make it special,
Scaling People is the handbook you need.”
—Ravi Gupta, former CFO and COO of Instacart, general partner at Sequoia Capital

“There’s a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success.”
—Reid Hoffman, co-founder of LinkedIn, partner at Greylock, host of Masters of Scale

“Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance.
Scaling People proves that it’s possible to operate in a high-growth environment while simultaneously focusing on and caring about developing people—and that doing so also leads to a fundamentally stronger business.”
—Mallun Yen, founder of Operator Collective

“Everything you need to know about building and scaling a company, being an exceptional leader and manager, and getting the best out of your people in one empathetic and enjoyable package—with easy-to-use worksheets and templates to boot.”
—Frances Frei, author of Uncommon Service and Unleashed, professor at Harvard Business School

“Claire Hughes Johnson has been in the catbird seat at two companies: Google and Stripe. She participated in Google's transformative journey in the decade following its IPO. Since then, she has helped Stripe develop from a two-floor office into a global, multibillion-dollar infrastructure company on which millions of businesses depend. Two eras, two companies—one Claire.”
—Michael Moritz, partner at Sequoia Capital

About the Author

Claire Hughes Johnson is a corporate officer and advisor at Stripe. Previously, she was chief operating officer at Stripe from 2014 to 2021, helping the company grow from fewer than 200 employees to more than 8,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR. Prior to Stripe, she spent 10 years at Google leading business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations, as well as serving as a vice president for AdWords, Google Offers, and Google’s self-driving car project. She serves on the boards of Ameresco, the Atlantic, Aurora Innovation, and HubSpot, and is a trustee and current board president of Milton Academy. She lives outside of Boston with her husband, two children, and two neurotic dachshunds.

Details:

Scaling People: Tactics for Management and Company Building

Product ID: U1953953212
Condition: New

BHD1863

Price includes VAT & Import Duties
Type: Hardcover
Availability: In Stock

Quantity:

|

Order today to get by 7-14 business days

Delivery fee of BHD 2. Free for orders above BHD 20.

Returns & Warranty policies

Imported From: United States

At BOLO, we work hard to ensure the products you receive are new, genuine, and sourced from reputable suppliers.

Every product in the BOLO catalogue is sourced through our Verified Global Supply Network of verified sellers, authorized distributors or directly from the manufacturer.

Each product undergoes thorough inspection and verification at our consolidation and fulfilment centers to ensure it meets our strict authenticity and quality standards before being shipped and delivered to you.

If you ever have concerns regarding the authenticity of a product purchased from us, please contact Bolo Support. We will review your inquiry promptly and, if necessary, provide documentation verifying authenticity or offer a suitable resolution.

Your trust is our top priority, and we are committed to maintaining transparency and integrity in every transaction.

While we strive to display accurate information, variations in packaging, labeling, instructions, or formulation may occasionally occur due to regional differences or supplier updates. For detailed or manufacturer-specific information, please contact the brand directly or reach out to BOLO Support for assistance.

Unless otherwise stated, all prices displayed on the product page include applicable taxes and import duties.

BOLO operates in accordance with the laws and regulations of Bahrain. Any items found to be restricted or prohibited for sale within the Bahrain will be cancelled prior to shipment. We take proactive measures to ensure that only products permitted for sale in Bahrain are listed on our website.

All items are shipped by air, and any products classified as “Dangerous Goods (DG)” under IATA regulations will be removed from the order and cancelled.

All orders are processed manually, and we make every effort to process them promptly once confirmed. Products cancelled due to the above reasons will be permanently removed from listings across the website.

Product details by manufacturer

Praise for Scaling People

Product details by manufacturer

Odds are, the advice you need is in Scaling People.

“Claire Johnson gave me some of the best feedback of my career: ‘You don’t ask for help often enough.’ Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in Scaling People. You are going to pull this book off your shelf over and over!"

—Kim Scott, author of Radical Candor and Just Work

Product details by manufacturer

The practical guide to running a world-class organization.

“The practical guide to running a world-class organization… Claire has demystified how you run a large, high-performance organization, with clear concepts and practical templates that you can start implementing today.”

—Jason Citron, founder and CEO of Discord

Product details by manufacturer

To be added to the shelf of any people leader and manager.

“I was excited to learn that Claire Hughes Johnson has taken her many years of operating excellence from Stripe and Google and distilled it into a new book. Scaling People is a key book to be added to the shelf of any people leader and manager.”

—Elad Gil, entrepreneur, investor, and author of High Growth Handbook

Product details by manufacturer

Approachable, entertaining, and exceptionally useful.

“Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again.”

—Aileen Lee, founder and managing partner of Cowboy Ventures

Product details by manufacturer

Scale your business from 10 to 10,000 without losing what makes it special.

“If you want to scale your business from 10 people to 10,000 without losing the things that make it special, Scaling People is the handbook you need.”

—Ravi Gupta, former CFO and COO of Instacart, general partner at Sequoia Capital

Product details by manufacturer

Strong frameworks, sound advice, and tried-and-true processes for any company.

“There’s a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success.”

—Reid Hoffman, cofounder of LinkedIn, partner at Greylock, host of Masters of Scale

Product details by manufacturer

Two decades of leadership expertise in one accessible volume.

“Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance.”

—Mallun Yen, founder of Operator Collective

Product details by manufacturer

Everything you need to know about building and scaling a company.

“Everything you need to know about building and scaling a company, being an exceptional leader and manager, and getting the best out of your people in one empathetic and enjoyable package—with easy-to-use worksheets and templates to boot.”

—Frances Frei, author of Uncommon Service and Unleashed, professor at Harvard Business School

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Scaling People: Tactics for Management and Company Building

Product ID: U1953953212
Condition: New
Scaling People: Tactics for Management and Company Building-0
Type: Hardcover

BHD1863

Price includes VAT & Import Duties
Availability: In Stock

Quantity:

|

Order today to get by 7-14 business days

Delivery fee of BHD 2. Free for orders above BHD 20.

Returns & Warranty policies

Imported From: United States

At BOLO, we work hard to ensure the products you receive are new, genuine, and sourced from reputable suppliers.

Every product in the BOLO catalogue is sourced through our Verified Global Supply Network of verified sellers, authorized distributors or directly from the manufacturer.

Each product undergoes thorough inspection and verification at our consolidation and fulfilment centers to ensure it meets our strict authenticity and quality standards before being shipped and delivered to you.

If you ever have concerns regarding the authenticity of a product purchased from us, please contact Bolo Support. We will review your inquiry promptly and, if necessary, provide documentation verifying authenticity or offer a suitable resolution.

Your trust is our top priority, and we are committed to maintaining transparency and integrity in every transaction.

While we strive to display accurate information, variations in packaging, labeling, instructions, or formulation may occasionally occur due to regional differences or supplier updates. For detailed or manufacturer-specific information, please contact the brand directly or reach out to BOLO Support for assistance.

Unless otherwise stated, all prices displayed on the product page include applicable taxes and import duties.

BOLO operates in accordance with the laws and regulations of Bahrain. Any items found to be restricted or prohibited for sale within the Bahrain will be cancelled prior to shipment. We take proactive measures to ensure that only products permitted for sale in Bahrain are listed on our website.

All items are shipped by air, and any products classified as “Dangerous Goods (DG)” under IATA regulations will be removed from the order and cancelled.

All orders are processed manually, and we make every effort to process them promptly once confirmed. Products cancelled due to the above reasons will be permanently removed from listings across the website.

Description:

From a Stripe and Google executive, a practical guide to company building and scaling the most important resource it has: its people.

Selected for "Best Books of 2023" by Bloomberg and The Economist!

“Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in
Scaling People. You are going to pull this book off your shelf over and over!"
 
—Kim Scott, New York Times bestselling author of Radical Candor and Just Work

A leader at both Google and Stripe from their early days, Claire Hughes Johnson has worked with founders and company builders to try to replicate their success. The most common questions she’s asked are not about business strategy—they’re about how to scale the operating structures and people systems of a rapidly growing startup.

Scaling People is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward—including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms—can be applied to companies of any size, in any industry. Scaling People includes dozens of pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work.

Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that’s set up for long-term success.
Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale the most important resource a company has: its people.

Review

“Unapologetically practical in its focus… refreshingly pragmatic.”
 
—The Economist

“The smartest and most useful book I’ve read on management this year.”
—Nicholas Thompson, CEO of The Atlantic

“
Scaling People reflects Claire’s rich experience and formidable tactical mind. In its substantiveness, rigor, and practicality, it stands out from the bland avalanche of traditional managerial fare. It is a book written by a genuine expert with real, tangible lessons to impart.”
—Mario Gabriele, founder of The Generalist

“Claire Johnson gave me some of the best feedback of my career: ‘You don’t ask for help often enough.’ Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in
Scaling People. You are going to pull this book off your shelf over and over!"
—Kim Scott, author of Radical Candor and Just Work

“The practical guide to running a world-class organization… Claire has demystified how you run a large, high-performance organization, with clear concepts and practical templates that you can start implementing today.”
—Jason Citron, founder and CEO of Discord

“I was excited to learn that Claire Hughes Johnson has taken her many years of operating excellence from Stripe and Google and distilled it into a new book. Scaling People is a key book to be added to the shelf of any people leader and manager.”
—Elad Gil, entrepreneur, investor, and author of High Growth Handbook

“
Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again.”
—Aileen Lee, founder and managing partner of Cowboy Ventures

“Through the entire history of startups and entrepreneurship, the world expects founders and young executives to succeed and thrive as their company grows larger and larger. Yet no one takes the time to give them the skills and processes that are necessary to achieve great leadership. Now someone has—hats off to Claire Johnson for writing
Scaling People.”
—Bill Gurley, general partner at Benchmark

“If you want to scale your business from 10 people to 10,000 without losing the things that make it special,
Scaling People is the handbook you need.”
—Ravi Gupta, former CFO and COO of Instacart, general partner at Sequoia Capital

“There’s a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success.”
—Reid Hoffman, co-founder of LinkedIn, partner at Greylock, host of Masters of Scale

“Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance.
Scaling People proves that it’s possible to operate in a high-growth environment while simultaneously focusing on and caring about developing people—and that doing so also leads to a fundamentally stronger business.”
—Mallun Yen, founder of Operator Collective

“Everything you need to know about building and scaling a company, being an exceptional leader and manager, and getting the best out of your people in one empathetic and enjoyable package—with easy-to-use worksheets and templates to boot.”
—Frances Frei, author of Uncommon Service and Unleashed, professor at Harvard Business School

“Claire Hughes Johnson has been in the catbird seat at two companies: Google and Stripe. She participated in Google's transformative journey in the decade following its IPO. Since then, she has helped Stripe develop from a two-floor office into a global, multibillion-dollar infrastructure company on which millions of businesses depend. Two eras, two companies—one Claire.”
—Michael Moritz, partner at Sequoia Capital

About the Author

Claire Hughes Johnson is a corporate officer and advisor at Stripe. Previously, she was chief operating officer at Stripe from 2014 to 2021, helping the company grow from fewer than 200 employees to more than 8,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR. Prior to Stripe, she spent 10 years at Google leading business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations, as well as serving as a vice president for AdWords, Google Offers, and Google’s self-driving car project. She serves on the boards of Ameresco, the Atlantic, Aurora Innovation, and HubSpot, and is a trustee and current board president of Milton Academy. She lives outside of Boston with her husband, two children, and two neurotic dachshunds.

Details:

Product details by manufacturer

Praise for Scaling People

Product details by manufacturer

Odds are, the advice you need is in Scaling People.

“Claire Johnson gave me some of the best feedback of my career: ‘You don’t ask for help often enough.’ Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in Scaling People. You are going to pull this book off your shelf over and over!"

—Kim Scott, author of Radical Candor and Just Work

Product details by manufacturer

The practical guide to running a world-class organization.

“The practical guide to running a world-class organization… Claire has demystified how you run a large, high-performance organization, with clear concepts and practical templates that you can start implementing today.”

—Jason Citron, founder and CEO of Discord

Product details by manufacturer

To be added to the shelf of any people leader and manager.

“I was excited to learn that Claire Hughes Johnson has taken her many years of operating excellence from Stripe and Google and distilled it into a new book. Scaling People is a key book to be added to the shelf of any people leader and manager.”

—Elad Gil, entrepreneur, investor, and author of High Growth Handbook

Product details by manufacturer

Approachable, entertaining, and exceptionally useful.

“Scaling People is approachable, entertaining, and exceptionally useful, with lots of heart and humor. Claire leverages her years of unparalleled experience to provide a deeply helpful resource to read and revisit again and again.”

—Aileen Lee, founder and managing partner of Cowboy Ventures

Product details by manufacturer

Scale your business from 10 to 10,000 without losing what makes it special.

“If you want to scale your business from 10 people to 10,000 without losing the things that make it special, Scaling People is the handbook you need.”

—Ravi Gupta, former CFO and COO of Instacart, general partner at Sequoia Capital

Product details by manufacturer

Strong frameworks, sound advice, and tried-and-true processes for any company.

“There’s a lot of reinventing the wheel in a startup environment. Scaling People offers strong frameworks, sound advice, and tried-and-true processes that any company can use to build stronger foundations and sustainable success.”

—Reid Hoffman, cofounder of LinkedIn, partner at Greylock, host of Masters of Scale

Product details by manufacturer

Two decades of leadership expertise in one accessible volume.

“Claire Hughes Johnson is the ultimate operator. She distills two decades of management and leadership expertise into one accessible volume with real-world examples and actionable guidance.”

—Mallun Yen, founder of Operator Collective

Product details by manufacturer

Everything you need to know about building and scaling a company.

“Everything you need to know about building and scaling a company, being an exceptional leader and manager, and getting the best out of your people in one empathetic and enjoyable package—with easy-to-use worksheets and templates to boot.”

—Frances Frei, author of Uncommon Service and Unleashed, professor at Harvard Business School

More from this brand

Similar items from “Work Life Balance”