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Revolution in a Heartbeat: Using Emotional Insights to Drive Better Business Performance

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How engaged are your employees, really? Companies talk about "employee engagement" and they accept its importance, yet strangely, they adopt out-dated methods when analysing and measuring this engagement. A leading engagement expert offers a new framework for taking the genuine pulse of a company - so that leaders and management can truly understand how their people are feeling, and know what actions to take that result in better performance. Based on making results instantly and transparently available, and then determining with employees the real factors that lie within their feelings, managers can more easily assess the way they need to approach an issue. If, as the cliche goes, "people are a company's greatest asset", then ensuring their close engagement is essential for any company. This book argues powerfully for a radical new approach to employee engagement, based on understanding the minds and emotions of the people who work in organizations.

About the Author

Matt Stephens is the founder of Quest Agency, a leading consultancy that specializes in employee engagement.

Review:

4.9 out of 5

97.50% of customers are satisfied

5.0 out of 5 stars Changed my world

J.H. · 14 September 2017

(function() { P.when('cr-A', 'ready').execute(function(A) { if(typeof A.toggleExpanderAriaLabel === 'function') { A.toggleExpanderAriaLabel('review_text_read_more', 'Read more of this review', 'Read less of this review'); } }); })(); .review-text-read-more-expander:focus-visible { outline: 2px solid #2162a1; outline-offset: 2px; border-radius: 5px; } I first thought this was about new medical procedures, but I was wrong. However, now totally gripped and can't put it down. I'd never really given much thought as to how my employee might (or might not) be engaged. Yes. I only have one - and hardly talk to her! However, things are about to change... I'm now going to fully engage with her. I'm going to be all over it and get into her head. I'm determined to find out what she really thinks so that I can optimise the hell out of her. You never know, her heart might just skip a beat when she sees me transform into manager supremo v2.0.Thanks Matt for your refreshing and awe inspiring methodology and insight. Forget Brexit, Trump or that funny chap in N.Korea, this is the new revolution I've been waiting for. When's the next book out?

5.0 out of 5 stars Read this if you work in Comms & Engagement

S.M. · 25 September 2017

We know that tapping in to our employees emotions is key to driving engagement and organisational success but it's still something that companies aren't great at doing. Matt combines insightful analysis of how that's being done today along with case studies that really bring that taking to life. In doing so he's created a must read for any internal communications and engagement professional.

4.0 out of 5 stars Easy to digest insights which I shall be putting into ...

A.C. · 17 September 2017

Easy to digest insights which I shall be putting into practice. Recommended reading for all managers hoping to understand and motivate their employees.

5.0 out of 5 stars Good read...

s.d. · 25 September 2017

Revolution in a heartbeat gets you thinking about topics that deserve attention. I found it thought provoking, challenging and a great outline of where the future of engagement lies. I also found the case studies highly useful and an insight in how to apply heartbeat principles in a practical way.

5.0 out of 5 stars This is a great book for anyone looking to understand more about employee ...

L.W. · 13 October 2017

Fresh, interesting and applicable. This is a great book for anyone looking to understand more about employee engagement and especially those seeking to influence senior leaders of its value. Illustrative case studies, practical tips and sound logic make it stand out.

5.0 out of 5 stars Not having much knowledge of employee engagement it was the perfect way to learn a lot fast

S.B. · 1 October 2017

I found this book a really interesting read. Not having much knowledge of employee engagement it was the perfect way to learn a lot fast! The challenge to start measuring employee experience is a practical way to make a start

5.0 out of 5 stars Love this book

H.C. · 14 September 2017

Love this book. At last someone talking some sense and adding real value to how we better understand and lead people in the real world. I found this book inspiring and it challenged me on so many levels.

5.0 out of 5 stars Great use real-life examples of how organisations have adopted this ...

A. · 14 September 2017

Thoroughly insightful and enjoyable read. Great use real-life examples of how organisations have adopted this new way of engaging their employees to drive better business performance.

Revolution in a Heartbeat: Using Emotional Insights to Drive Better Business Performance

4.9

BHD14309

Type: Paperback

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Product origin: United Kingdom

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