bolo.bh - Privacy & Cookies Policy
Last updated: 11-11-2025
This combined Privacy & Cookie Policy explains how bolo.bh (“Bolo”, “we”, “our”, “us”) collects, uses, discloses, and protects your personal information and how we use cookies and similar technologies.
- Information We Collect
- We collect information necessary to process your orders and improve your experience, including:
- Personal details (name, email, phone number, billing and shipping address)
- Payment information (processed securely by third-party gateways; we do not store card data)
- Account credentials if you register on our site
- Communication preferences (e.g., newsletter subscriptions)
- Website usage data collected via cookies, Google Analytics, and Meta Pixel.
- We collect information necessary to process your orders and improve your experience, including:
- How We Use Your Information
- We use your information to:
- Process and deliver your orders
- Send order updates and customer support responses
- Improve site functionality and personalize your experience
- Send marketing emails if you opt in
- Comply with legal obligations and prevent fraud.
- We use your information to:
- Marketing Communications
- You may opt out of marketing communications at any time using the unsubscribe link in our emails or by visiting the marketing preferences tab in your user profile.
- Data Sharing
- We share data only with:
- Payment processors for secure transactions
- Shipping/logistics partners for delivery
- Marketing/analytics platforms (Google Analytics, Meta Pixel)
- We share data only with:
- Data Retention and Security
- We retain information only as long as necessary for legal and operational purposes. We implement strong security measures including encryption, secure servers, and restricted access.
- Your Rights
- You can request to access, correct, or delete your personal data or withdraw marketing consent by contacting .
- Cookies and Tracking
- We use cookies to enhance performance and personalize content. Types include:
- Essential cookies for site functionality
- Analytics cookies (Google Analytics)
- Advertising cookies (Meta Pixel)
- Preference cookies for saved settings
- We use cookies to enhance performance and personalize content. Types include:
- International Data Transfers
- Some partners operate outside the UAE. We ensure adequate safeguards for cross-border data transfers.
- Updates to This Policy
- We may update this policy periodically. Changes take effect once published on our site.
- Contact Us
- BOLO - owned and operated by:
- Encoded General Trading LLC
- Office M2, Khalifa Al Mehairi Bldg,
- Al Zahiyah E02/16, Abu Dhabi
- PO Box 114376
- United Arab Emirates